Refund policy

Last updated: [May 2026]

At Trend Vault, we strive to provide quality products and a positive shopping experience. Please review our return and refund policy carefully.

Returns

We accept returns within 30 days of delivery for eligible items.

To qualify for a return, products must:

  • Be unused and in original condition
  • Be in original packaging
  • Include all original accessories and contents
  • Not show signs of wear, damage, or misuse

Non-Returnable Items

Certain items are not eligible for returns, including:

  • Final sale or clearance items
  • Personalized or custom-made products
  • Hygiene or personal-care products (when applicable)
  • Gift cards or downloadable products

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

We will review the claim and work to provide a replacement or refund when appropriate.

Refunds

Once your return is received and inspected, we will notify you regarding approval.

If approved:

  • Refunds are issued to the original payment method
  • Processing typically takes 5–10 business days depending on your payment provider

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged
  • The wrong item was received
  • The product is defective

Shipping fees paid during checkout are generally non-refundable.

Order Cancellations

Orders may be cancelled within 12 hours of purchase. Once an order has been processed or shipped, cancellation may no longer be possible.